FOH team member

The Ffolkes

Logo The Ffolkes

Role area
Front of house

Contract type
Permanent

Location
The Ffolkes

Website

The Ffolkes is looking for a full-time front of house member - apply now to join the team!

Why and how we do what we do

Our purpose is to earn TRUST from everybody who connects with our environment; each other, our paying customer, suppliers, the community etc. Joining us means you have a responsibility to understand the values and we have a duty to help you believe in them.

WorkWithUs_InductionPack_A4Inserts_2020Update_v6-10.png#asset:4534

The thumbs up mission

We want to go beyond what is expected, to create fantastic memories and our energy should make it a no brainer for customers to return and shout about us from the rooftops. Thumbs up is the result of our graft and good values and thumbs down indicates a hitch and a need to adapt.

Going the extra mile isn’t always easy or obvious, but it is always worth it. We believe that if our actions represent our values and the values produce trust, then the thumbs up feedback will flood in. Your aim is to approach every day with these awesome attitudes to achieve endless thumbs up moments. Ultimately, if you're a kick ass character with a top-notch approach to life you are well on your way to becoming a thumbs up hero.

Role area
Front of house

Contract type
Permanent

Location
The Ffolkes

Website

The brand

  • Our business is made up of a number of individual brands. We work in a range of sectors; hospitality, online & property development. Our purpose and values apply to all our businesses and The Ffolkes is part of our hospitality cluster.
  • We communicate and market ourselves to our paying customers via the Norfolk Passport. Card holders receive 10% off everything we do and we simply tell them about everything we get up to. It's this very important group of people that provide us with the vital thumbs up or thumbs down when they spend time with us.
  • The Ffolkes is a 300 year old coaching inn, offering 25 stunning bedrooms, Stables events facility and a unique feast menu. It’s our youngest brand with bags of potential and it is evolving every day.

About The Ffolkes and the team

  • Your manager & team are on a thumbs up mission to create the best possible customer journey. Inspiring each other, they all take ownership of their individual roles, delivering incredible service, with passion and drive.
  • You’ll be joining a bunch of incredibly talented & passionate team that genuinely care about this business and our purpose. Most have pretty good banter too!
  • Our teams are curious and open minded. We try new things and change the norms.
  • We take huge pride in our environment - it's comfortable, generous and exciting. We are not your run of the mill hotel/restaurant, we build awesome!
  • We love the land we live on. Norfolk is our home and we are passionate about giving back to local communities through various community schemes.
  • This is a full-time position with day, evening and weekend shifts.

About you

  • Exceptional customer service experience is a must.
  • Talk confidently to the customers about our products, values and history.
  • Show your passion for the brand to every customer and convey what makes us unique.
  • Deal with hiccups from time to time. Practice transparency and use effective communication to deal with curveballs.
  • Enjoy the energy and pace of a restaurant. Happy to be on your feet all day and shift through the gears when the demand dictates a little more haste.
  • Use our systems and structure to deliver A to B.
APPLY FOR THIS POSITION SEE OTHER VACANCIES
Subscribe