As a Thermal Team Member & Sauna Master, you’re at the heart of the thermal experience. You’re part spa concierge, part host, and part ritual leader — welcoming guests, setting the vibe, and guiding them through heat, cold, and recovery in a way that feels effortless, energising, and memorable. Whether you’re serving a post-sauna drink, resetting the space, or leading an Aufguss ritual, you play a key role in shaping how our guests feel.
Thermal Team Member Responsibilities Advising guests on the benefits of heat and cold experiences, including sauna, steam, and cold plunge.
Preparing and serving cocktails, herbal teas, juices, and light refreshments with flair and confidence.
Keeping hydration stations stocked, eye-catching, and inviting.
Engaging with guests — suggesting drinks, offering towels, and raising the vibe.
Ensuring the thermal and relaxation zones are always clean and safe.
Clearing and resetting lounges with speed, precision, and sparkle.
Working with reception and therapists to coordinate guest flow.
Spotting and handling the little details such as folding towels, fluffing robes, and spotting that perfect moment to brighten someone's day.
Sauna Master & Aufguss Responsibilities Delivering guided Aufguss sauna rituals using water, ice, aromatherapy, and towel techniques to create immersive heat and sensory experiences.
Confidently leading groups through rituals, setting the tone, explaining the experience, and ensuring guest safety and comfort throughout.
Managing sauna conditions before, during, and after rituals, including heat levels, ventilation, and timing.
Working closely with the wider thermal team to schedule rituals and manage guest flow.
Upholding ritual standards, cleanliness, and safety within the sauna space at all times.
Continuing to develop your knowledge of sauna culture, techniques, and aromatherapy.
Full Aufguss training will be provided for the right person — curiosity, confidence, and great energy matter most.
Join the Team You’ll be part of a close-knit crew on a thumbs-up mission, creating feel-good experiences, inspiring each other, and delivering standout service with personality and pride. Expect to be part of a fast-moving, idea-sharing, good-times team. The goal? Be missed when you’re not on shift.
We’re proud of our space. It’s bold, fun, and a little unexpected, and we want people who treat it like their own. Know your products, back your teammates, and speak up when something’s not quite right. No two days are the same, and that’s exactly how we like it.
About Us Ffolkes Spa is part of a bigger family of brands that span hospitality, online ventures, and property development, all driven by a common purpose: to earn trust from everyone we connect with. That includes our team, guests, suppliers, and community. Our hospitality brands are powered by the Norfolk Passport, a loyalty club for locals that gives cardholders 10% off everything we do and gives us the honest feedback we actually want. Good or bad, we’re here to keep improving and raising the bar.
Why We Do What We Do We’re here for the long haul, and we’re building something special. We want every team member to understand why we do what we do and believe in the journey. If you’re full of ideas, great energy, and a positive approach to life — you’ll fit right in.
