Hospitality Team Member Apprenticeship (Level 2)

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Apprenticeship Scheme

Role area
Front of house

Contract type
Permanent

There are a wide range of paths to take within our group, including; food and beverage, bar, reception, barista, and events. The hospitality team member apprenticeship is a great foundation for learning, coving industry knowledge and core hospitality. Apprentices will then choose the area they would like to specialise in.

Available at: Byfords

Duration: 12 months

Experience: You must be over the age of 16, but no prior experience or qualification is required.

Starting Salary: £18,000 + £1,500 end of course bonus
Potential Salary: £21,000

Progression from this apprenticeship is expected to be onto a hospitality supervisory or team leading role.

Role area
Front of house

Contract type
Permanent

About you:

  • Exceptional customer service is a must.
  • You can talk confidently to the customers about our products, values and history.
  • Show your passion for the brand to every customer and convey what makes us unique.
  • Deal with hiccups from time to time. Practice transparency and use effective communication to deal with curveballs.
  • Enjoy the energy and pace of a restaurant. Happy to be on your feet all day and shift through the gears when the demand dictates a little more haste.
  • Use our systems and structures to deliver A to B.

The role is very varied and, although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support colleagues across the business, for example during busy periods.

Specialist areas to choose from:

  • Food and beverage service
  • Alcoholic beverage service (apprentices that specialise in alcoholic beverages select one of the three options: wine, beer/cask ale, cocktails/mixology)
  • Barista
  • Reception
  • Reservations
  • Conference and Events Operations

The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service or attending a business conference, feels welcomed and looked after.

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