Flexible Store & Café member

Byfords

Logo Byfords

Role area
Front of house

Contract type
Permanent

Location
Byfords

Website

Byfords is looking for a front of house team member for the Store and Café - apply now to join the team!


Why and how we do what we do

Our purpose is to earn TRUST from everybody who connects with our environment; each other, our paying customer, suppliers, the community etc. Joining us means you have a responsibility to understand the values and we have a duty to help you believe in them.

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The thumbs up mission

We want to go beyond what is expected, to create fantastic memories and our energy should make it a no brainer for customers to return and shout about us from the rooftops. Thumbs up is the result of our graft and good values and thumbs down indicates a hitch and a need to adapt.

Going the extra mile isn’t always easy or obvious, but it is always worth it. We believe that if our actions represent our values and the values produce trust, then the thumbs up feedback will flood in. Your aim is to approach every day with these awesome attitudes to achieve endless thumbs up moments. Ultimately, if you're a kick ass character with a top-notch approach to life you are well on your way to becoming a thumbs up hero.

Role area
Front of house

Contract type
Permanent

Location
Byfords

Website

The brand

  • Our business is made up of a number of individual brands. We work in a range of sectors; hospitality, online & property development. Our purpose and values apply to all our businesses and Byfords is part of our hospitality cluster.
  • We communicate and market ourselves to our paying customers via the Norfolk Passport. Card holders receive 10% off everything we do and we simply tell them about everything we get up to. It's this very important group of people that provide us with the vital thumbs up or thumbs down when they spend time with us.
  • Store, Café, and Posh B&B hotel in the heart of Holt, Byfords is a bustling and popular spot for locals and tourists alike.

About Byfords and the team

  • Your manager & team are on a thumbs up mission to create the best possible customer journey. Inspiring each other, they all take ownership of their individual roles, delivering incredible service, with passion and drive.
  • You’ll be joining a bunch of incredibly talented & passionate team that genuinely care about this business and our purpose. Most have pretty good banter too!
  • Our teams are curious and open minded. We try new things and change the norms.
  • We take huge pride in our environment - it's comfortable, generous and exciting. We are not your run of the mill hotel/restaurant, we build awesome!
  • We love the land we live on. Norfolk is our home and we are passionate about giving back to local communities through various community schemes.
  • Flexible working hours and range between daytime, evenings and weekends, with full or part time hours available.
  • Uniform and full training is provided. Tips, staff discount & gym membership included.

About you

  • Exceptional customer service experience is a must, good people and social skills
  • Talk confidently to the customers about our products, values and history.
  • Show your passion for the brand to every customer and convey what makes us unique.
  • Deal with hiccups from time to time. Practice transparency and use effective communication to deal with curveballs.
  • Enjoy the energy and pace of a restaurant. Happy to be on your feet all day and shift through the gears when the demand dictates a little more haste.
  • Use our systems and structure to deliver A to B.
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