Central Reservations Team Member

Hidden Talents

Hidden Talents Square 2

Role area
Office / Admin

Contract type
Permanent

Location
Hidden Talents

THE ROLE: | Central Reservations

As a member of our Central Reservations team, you are the go-to for our customers, whether it be making a booking, solving a problem or personalizing a stay. You keep the businesses ticking with your organizational skills and a talent for delivering excellent customer service.

  • 3 Days a week - Sundays, Monday & Tuesdays or Sundays, Tuesdays & Wednesdays
  • 8am-4pm and 1 x 12-8pm shifts


  • Exceptional customer service is a must.
  • As the first point of contact for interested guests, you have the flair and warmth to make our guests feel comfortable and informed. Your manner will help convert conservations into bookings.
  • Organised and knowledgeable, you know what’s going on and when. If you don’t know the answer then you are the type to seek the answer. Clues cannot escape your notice; every conversation helps you personalise a guest’s stay. Birthdays are never missed with your wits!
  • Happy to quickly familiarise yourself with technology and systems. Comfortable with multiple social and booking platforms, you are the master of spinning plates.

Role area
Office / Admin

Contract type
Permanent

Location
Hidden Talents

The Brand:

  • The Ffolkes is a 300-year-old coaching inn. Refurbished in 2022, the business is the youngest member of our family. 140 covers inside with a feature bar and lounge. 26 unique bedrooms, (including the latest addition, The Hayloft and Spa Cabins!) The Stables events space is separate to the main building, with its own kitchen, and accommodates weddings, celebrations and corporate
  • The Pigs is a 17th Century village pub bursting with character. The Pigs have been part of our family since 2006, based in Edgefield just outside of Holt. We serve good, honest food and our B&B consists of 18 luxury spa rooms and suites. By working with us you will be joining a passionate team, in a quirky, fun, fast-paced environment with bundles of potential for you.
  • Byfords is a 15th Century building with tonnes of character. Byfords is our founding brand within our family, and has been open since 2000. We serve delicious food throughout the day and the Posh B&B that consists of 19 uniquely designed rooms. Byfords is a fun, quirky and charming business to work for with plenty of opportunities with passionate, hard-working individuals.
  • Hidden Talents is the central hub for all our family. From communications, to accounting, HR and payroll, we provide the tools and services that help our customer-facing brands to work at full efficiency. We are a passionate team of individuals fuelled with ideas and innovations as our brands continue to evolve.


About the team/product:

  • Join your manager & your team on a thumbs up mission to create the best possible customer journey. Inspiring each other, you will take ownership of your individual role, delivering incredible service with passion and drive.
  • You’ll be joining an incredibly talented team that genuinely cares about this business and our purpose. Most have pretty good banter too! Approach your work in the same manner. The goal is to be missed every time you are not there!
  • Our teams are curious and open minded. We try new things and change the norms. Get on board and enjoy the crazy ride!
  • We make incredibly delicious, fresh high-quality food daily. Get familiar with all the products and don’t be afraid to throw your ideas in the ring or point it out when it’s not quite right.
  • We are not your run of the mill restaurant/hotel. Our space is comfortable, generous and exciting. We hope you will take pride in it and care for it.

Why and how we do what we do

The plan is to stick around for the long term and to constantly be at the top of our game, therefore we need a clear reason to exist. Our purpose is to earn TRUST from everybody who connects with our environment; each other, our paying customer, suppliers, the community etc. Joining us means you have a responsibility to understand why we do things and we have a duty to help you believe in our purpose and our values. Your aim is to approach every day with these awesome attitudes to achieve endless thumbs-up moments. Click here to learn a little more.

Ultimately, If you are a kick-ass character with a top-notch approach to life you are well on your way to becoming a good fit for our team.

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