Reception Team Member

THE ROLE: | Receptionist

As a receptionist, you provide our customers with a warm welcome and are dedicated to ensuring that every guest leaves wanting to come back again.

About you:

• Exceptional customer service is a must.
• You are the first point of contact for visiting guests. You have the flair and warmth to make our guests feel welcome and informed.
• Organised and knowledgeable, you know what’s going on and when. If you don’t know the answer then you are the type to seek the answer. Clues cannot escape your notice; every conversation helps you personalise a guest’s stay. Birthdays are never missed with your wits!
• Happy to quickly familiarise yourself with technology and systems.

The Brand:

• The Ffolkes is a 300-year-old coaching inn. Refurbished in 2017, the business is the youngest member of our family. The Ffolkes has 25 unique bedrooms, (including the latest addition, The Hayloft!) The Stables wedding facility and a unique feast self-service food model. The Ffolkes being the new kid on the block, it has bags of potential and is evolving every day.

About the team/product:

• Join your manager & your team on a thumbs up mission to create the best possible customer journey. Inspiring each other, take ownership of your individual role, delivering incredible service, with passion and drive.
• You’ll be joining an incredibly talented team that genuinely cares about this business and our purpose. Most have pretty good banter too! Approach your work in the same manner. The goal is to be missed every time you are not there!
• Our teams are curious and open minded. We try new things and change the norms. Get on board and enjoy the crazy ride!
• We make incredibly delicious, fresh high-quality food daily. Get familiar with all the products and don’t be afraid to throw your ideas in the ring or point it out when it’s not quite right.
• We are not your run of the mill restaurant/hotel. Our space is comfortable, generous and exciting. We hope you will take pride in it and care for it.