Central Reservations (Full-Time)

Hidden Talents

Hidden Talents Square 2

Contract type

Hidden Talents

About the Role:

Central Reservations

  • Full Time
  • Temporary
  • £8.82 per hour
  • Mixture of shifts

About you:

  • Exceptional customer service is a must.
  • As the first point of contact for interested guests, you have the flair and warmth to make our guests feel comfortable and informed. Your manner will help convert conservations into bookings.
  • Organised and knowledgeable, you know what’s going on and when. If you don’t know the answer then you are the type to seek the answer. Clues cannot escape your notice; every conversation helps you personalise a guest’s stay. Birthdays are never missed with your wits!
  • Happy to quickly familiarise yourself with technology and systems. Comfortable with multiple social and booking platforms, you are the master of spinning plates.

Contract type

Hidden Talents

The Brand:

  • Hidden Talents is the central hub for all our family. From communications to accounting, HR and payroll, we provide the tools and services that help our customer-facing brands to work at full efficiency. We are a passionate team of individuals fuelled with ideas and innovations as our brands continue to evolve.
  • Our family is made up of a number of individual brands. We work in a range of sectors; hospitality, online & property development. Our purpose and values apply to all our businesses.
  • We communicate and market ourselves via the Norfolk Passport. Card Holders receive 10% off everything we do and we simply tell them about everything we get up to. This very important group of people also provide us with honest internal feedback, it doesn’t matter if it is good or bad we want to know about it; we just prefer it to be good!

About the team/product:

  • Join your manager & your team on a thumbs up mission to create the best possible customer journey. Inspiring each other, you will take ownership of your individual role, delivering incredible service with passion and drive.
  • You’ll be joining an incredibly talented team that genuinely cares about this business and our purpose. Most have pretty good banter too! Approach your work in the same manner. The goal is to be missed every time you are not there!
  • Our teams are curious and open minded. We try new things and change the norms. Get on board and enjoy the crazy ride!
  • We make incredibly delicious, fresh high-quality food daily. Get familiar with all the products and don’t be afraid to throw your ideas in the ring or point it out when it’s not quite right.
  • We are not your run of the mill restaurant/hotel. Our space is comfortable, generous and exciting. We hope you will take pride in it and care for it.

Why and how we do what we do

The plan is to stick around for the long term and to constantly be at the top of our game, therefore we need a clear reason to exist. Our purpose is to earn TRUST from everybody who connects with our environment; each other, our paying customer, suppliers, the community etc. Joining us means you have a responsibility to understand why we do things and we have a duty to help you believe in our purpose and our values. Your aim is to approach every day with these awesome attitudes to achieve endless thumbs-up moments. Click here to learn a little more.

Ultimately, If you are a kick-ass character with a top-notch approach to life you are well on your way to becoming a good fit for our team.