Hospitality supervisor apprenticeship (level 3)

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Apprenticeship Scheme

Role area
Front of house

Contract type
Permanent

There is a wide range of supervisor opportunities within our group, including; food and beverage, bar, barista, reception, central reservations, and events.

Supervisors are a vital to support to management teams and can independently supervise hospitality services and run shifts, so the ability to think on their feet is important. They typically work well under pressure delivering top-class customer service, and the ability to motivate a team is essential to their role. The core set of supervisors’ skills and knowledge are the same regardless of the setting, but supervisors may specialise in specific functions or work across a variety of areas of the business reflecting the multifunctional nature of the industry.

Available at: Byfords

Duration: 12 months

Experience: You must be over the age of 16, but no prior experience or qualification is required.

Starting Salary: £21,000 + £1,500 end of course bonus
Potential Salary: £25,000

Progression from this apprenticeship could be into a hospitality management position.

Role area
Front of house

Contract type
Permanent

About you:

  • Exceptional customer service is a must.
  • You can talk confidently to the customers about our products, values and history.
  • Rally the troops. Lead your team and guide them to their best potential. Be fair but firm. Know the boundaries between manager and team members but get to know your team, learn from them and listen to their thoughts; they are your best assets to achieve your role effectively.
  • Master of your class. Show your passion for the brand to every customer and convey what makes us unique.
  • Deal with any issues head-on; your action will set the standards for the rest of the team. Practice transparency and use effective communication to deal with the curveballs thrown your way.
  • Enjoy the energy and pace of a restaurant. Happy to be on your feet all day and shift through the gears when the demand dictates a little more haste. Show your team the way.
  • Use our systems and structures to deliver A to B.

They provide vital support to management teams and can independently supervise hospitality services and run shifts, so the ability to think on their feet is important. They typically work well under pressure delivering top-class customer service, and the ability to motivate a team is essential to their role.

The core set of supervisors’ skills and knowledge are the same regardless of the setting, but supervisors may specialise in specific functions or work across a variety of areas of the business reflecting the multifunctional nature of the industry.


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